Smart Response
My Review Concierge offers the ability to post automated Smart Responses that will publish to reviews that meet specific criteria. Templated responses can also be written and stored in the dashboard for later use.
You can save hours each month in responding to reviews. Several applications available including AI integration, custom templated responses and automatically generated responses to high-scoring reviews.
Enhance your SEO. Responses build content and can impact your SEO and in particular Local Search SEO. An elevated SEO performance enables you to get found by online consumers.
Protect your reputation. By responding to reviews, you can show others how engaged you are. You can also use this as an opportunity to highlight unique selling features, or further explain the details noted within a review.
STAY IN THE KNOW
In today’s digital age, online reviews play a pivotal role in shaping the reputation and success of businesses. With the advent of platforms like My Review Concierge, business owners gain access to powerful tools such as the Smart Response option, which enables them to effectively engage with their customers, even while you’re asleep!
The Smart Response feature is built around rules that we create with you during the onboarding process. As an example, a Five-Star review on Google without any content shared by the customer doesn’t really require your prompt attention. With this in mind, we can use the Smart Response feature to send the guest a thoughtful response, appropriate for a perfect rating. Likewise, we are limited in what can be said to a negative review score lacking any content, so once again, the Smart Response feature can post a pre-approved management response expressing your sorrow and your interest in learning more.
Templated responses are management or owner responses that have been written by you, or by your friends at The Reputation Lab / My Review Concierge. If it is typical that your reviews feature reoccurring topics (like your brisk delivery time), we might have templated responses for positive reviews that highlight quick delivery time. With three to five of those templated responses loaded in your My Review Concierge platform, you’ll have a variety of management response content, and you can assign any one of those responses to this review.
These tools save you hours, and a prompt response can impact your local search SEO, build loyalty with the customer who wrote the review, and influence consumer behavior of those reading your reviews.