Hotels, Resorts & Hospitality
With a proven track record of managing more than one million TripAdvisor, Google, and Expedia reviews, as well as other online feedback, we are your go-to solution for elevating your hotel’s online reputation. While hotels are an ideal fit for My Review Concierge, most of our hotel partners prefer our managed-service products, offered by our parent organization, The Reputation Lab.
Those managed services include our Review Response and Reputation Enhancement and Management (REM) services, in which your business is assigned a dedicated Content Producer who responds to reviews on behalf of your hotel. In addition to responding to reviews with thoughtful responses that showcase the warm welcome and genuine hospitality one can expect when staying at your hotel, these services also include robust reputation management reporting, and our REM program features a training program for guest-facing colleagues.
For those who prefer to manage the process themselves, we offer My Review Concierge, an intuitive Review Management Dashboard, designed for easy navigation and efficient tracking of your review performance, as well as that of your competition. This tool empowers you to take control of your hotel’s online reputation independently, providing you with a user-friendly interface that streamlines the entire process.