About

What is My Review Concierge & Who Are We?

My Review Concierge is a reputation management software solution offered by The Reputation Lab. The folks at The Reputation Lab are your trusted partner in reputation management. At the heart of our commitment to excellence lies a deep-rooted heritage in the hospitality industry, where we’ve processed over 1.3 million reviews for our valued clients. Our journey began in understanding the profound impact that online reviews have on businesses across various sectors, and this experience has shaped our mission: to empower businesses to harness the power of their online reputation.

Introducing My Review Concierge

Recognizing the need for businesses to have greater control over their online reputation, we are thrilled to introduce My Review Concierge – a game-changing software solution designed to empower business owners to take charge of their online reviews. With My Review Concierge, you have the tools and insights needed to actively manage, monitor, and enhance your online reputation effortlessly. Our subscription models include empowering your team with packages of 25 or 50 pre-written templated responses which will be specific to your business, highlighting the frequent strengths and opportunities customers often highlight within your reviews. For more information on My Review Concierge, we recommend reading our more detailed Features Page, take a look at our Demo Video, or coordinate a one-on-one call with one of our reputation management experts.

OUR STORY

The Reputation Lab was founded in 2014 with a singular purpose – to help businesses succeed in an increasingly digital and review-centric world. Drawing on our extensive background in hospitality, we recognized the immense value of online reviews and their potential to drive growth or stifle progress. Armed with this insight, we set out to revolutionize the way businesses manage and leverage their online reputation.

OUR EXPERTISE

With years of experience in reputation management, we have honed our skills to perfection. We’ve partnered with countless businesses, from small and independent to large brands we all know and love, providing them with the tools and expertise needed to navigate the complex world of online reviews. Our dedication to excellence has allowed us to develop a comprehensive suite of solutions designed to cater to the unique needs of each client.

"My property started to use The Reputation Lab in 2019. As a hospitality veteran I used many companies before, but The Reputation Lab is probably one of the best ones. Brian Price, the founder of the company is actively involved with my property. In my opinion when a leader is present it makes a world of difference. It is a tremendous time saving for my Resort, since responding to every review can take up to 20 to 25 hours per month. My Management Team now can spend more time on the floor and “Fill the earth with the light and warmth of Hospitality”. The Reputation Lab is very efficient a sends out weekly progress reports and a detailed month end summary; including analytics on our comp set performance which I actively incorporate to my owners meeting. They also help a lot on the OTA segment as OTA’s measure response times. Brian and his Team always provide prompt responses and this helps us position our hotel in a much better way."

T.V. General Manager, 400+ room resort March 2023

"As a lifestyle resort, we understand the importance of engagement with online reviews. The quality and quantity of reviews are equally as important as engaging review responses that represent your brand voice. The team at The Reputation Lab has made the process seamless and assisted the resort in achieving 100% review response on the channels that matter the most. In addition, the team has assisted in continuing to drive a culture of service throughout the resort as reviews and responses are sent daily to review with the team. I cannot recommend The Reputation Lab enough as they were critical to our resort having one of our most successful years ever!"

Zack, Director of Operations 350+ room lifestyle resort, December 2022

"Increasing our guest matrix scores can’t sit with one person, it’s really a team effort. The employee training program implemented by The Reputation Lab has made online reputation an ongoing conversation in our hotel and part of the overall culture within the building. As a result, we’ve seen increases in guest matrix scores and on platforms like TripAdvisor."

Jeff, General Manager 300+ Room Hotel, in major East Coast market, December 2019

"With the partnership of The Reputation Lab, We are confident that our guest feedback is replied to quickly with responses that reflect our hotel’s unique brand. Having this relationship has allowed our staff to focus more on the guest’s experience while they are on the property. We appreciate the hard work they put in for us every day. Brian and the team have been a God send!"

Peter, General Manager 400+ Room Hotel, in major Southern market, September 2019

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OUR FULLY MANAGED TURN-KEY SOLUTIONS

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For those seeking a hands-on approach to reputation management, our fully managed turnkey solutions have been the cornerstone of our success. We take the reins, working diligently to monitor, respond to, and improve online reviews across various platforms. This service not only saves you time but also ensures that your online reputation remains impeccable. Given our hospitality background, you can be assured that our uniquely written management responses embody hospitality, customer service, empathy and resolution when needed.

JOIN US IN SHAPING YOUR ONLINE REVIEW

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Thank you for considering The Reputation Lab and My Review Concierge as your trusted reputation management solution. We invite you to explore our services, learn more about our team, and discover how we can help you seize control of your online reputation. Together, we’ll write the story of your success, one positive review at a time.

OUR COMMITMENT TO YOUR SUCCESS

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At The Reputation Lab, we measure our success by the success of our partners. We are more than just a software service provider; we are a dedicated partner committed to helping you thrive in the digital landscape. This means packages with quarterly or monthly Business Review calls in which we will review measurables, discuss action items for further growth, and provide pointers on elevating your online voice and presence. We understand that your reputation is one of your most valuable assets, and we are here to ensure it shines brightly.