My Review Concierge (MRC) New Partner Onboarding Form

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Parent company name to be used on MRC account:

Number of locations contracted for an MRC account:

Which of your team members will take the lead in MRC onboarding (full name):

Email address for that team member:

Name of first business to be loaded into MRC:

Full address (as shown on your Google Business profile) for your location (business) being loaded into MRC. If multiple locations are contracted, load just the address for the first business name above; the remaining locations will be requested in a later question.

Address Line 1

Address Line 2

City

State

Zip Code

Save and Resume Later

Section 3: Loading Your Competitors (Optional)

This section is optional. During our onboarding calls, we will teach you how to upload and change your preferred competitors (this is a very simple task, and it is likely quicker to upload competitors in real time in the dashboard than populating the data below). If however you wish for us to upload the first three competitors for you, please provide the appropriate information below. Alternatively, you may skip this part of the form and during our onboarding call you can verbally share the name of your top 3 to 5 competitors and we'll upload them in real time (a very quick process). We will then leave you to upload any others that you wish to monitor. If you decided to save this for our Onboarding calls, please jump to Section 4.

Competitor 1 Name:

Address

Address Line 1

Address Line 2

City

State

Zip Code

Competitor 2 Name:

Address

Address Line 1

Address Line 2

City

State

Zip Code

Competitor 3 Name:

Address

Address Line 1

Address Line 2

City

State

Zip Code

Save and Resume Later

Section 4: Building your User Accounts

Contacts and User Permissions

Each business/location will have at least one Admin Account. Admin accounts have the highest permissions and can add or delete other accounts. Below, please provide details for up to five users. If more than 5 users are needed, we'll teach you how to add those users during our first onboarding call. Notes on permissions: Admin (perhaps a corporate leader): Has control and access to all features. Admins are the only users who can manage billing. Manager (perhaps a location leader): Can manage everything specific to assigned locations and users they've created. User: Can Manage reviews, send request, update their own alerts, and view their assigned locations and groups.

Full Name - User #1

Job Title - User #1

Email Address - User #1

Permissions User #1

Full Name - User #2

Job Title - User #2

Email Address - User #2

Permissions User #2

Full Name - User #3

Job Title - User #3

Email Address - User #3

Permissions User #3

Full Name - User #4

Job Title - User #4

Email Address - User #4

Permissions User #4

Admin, User, or Manager

Full Name - User #5

Job Title - User #5

Email Address - User #5

Permissions - User #5

Section 5: Content Services - Templates or On Demand Responses (Gold or Higher Purchases)

If your contracted tier includes any of our Content Services (Templates or On-Demand Responses), please complete the below. Please note that if purchasing our Silver Package without the add-on, this section does not apply, though Silver clients interested in the below services are invited to contact their salesperson if you wish to include these services.

Please choose one option from the below (only valid on Gold, Platinum, or those who purchased the below services as an add-on).

I prefer to have custom template responses created by The Reputation Lab Content Team and loaded into the MRC dashboard for our account. Templates will feature unique selling features about your business and be based on topics frequently mentioned within your reviews. The number of templates is outlined on your service agreement.
On Demand Responses: This is like having a Dial-a-Friend Service. If you choose this option your team will have the ability to request that your dedicated MRC Content Producer create responses on up to 5 of your more challenging reviews per month. Simply email your assigned Content Producer requesting support and a custom response will be created for you in the MRC dashboard.
Undecided

Save and Resume Later

Section 2: Selecting Your My Review Concierge Tools

Section 3: Loading Your Competitors (Optional)

Section 4: Building your User Accounts

Contacts and User Permissions

Section 5: Content Services - Templates or On Demand Responses (Gold or Higher Purchases)

Section 6: Multiple Business Locations to be Loaded in MRC (Enterprise Agreements):

Enterprise Property List 2024